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Top 10 Factors for Successful Outsourcing

  1. Understanding a company's goals and objectives
  2. A strategic vision and plan
  3. Selection of the proper vendor
  4. Ongoing management of relationships
  5. A properly structured contract
  6. Open communication between the affected individuals/groups
  7. Support and involvement of senior executives
  8. Careful attention to personnel issues
  9. Near-term financial justification
  10. Use of outside expertise

Factors in Vendor Selection

  1. Commitment to quality
  2. Price
  3. References/reputation
  4. Flexible contract terms
  5. Scope of resources
  6. Additional value-added capabilities
  7. Cultural match

Source: Executive Survey: The Outsourcing Institute's Annual Survey of Outsourcing End Users


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