During eleven years of instruction for Interface Technical Training, Steven generated annualized Net Promoter Scores (NPS) between 73 and 100 across his fields of expertise. His ten year average in project management instruction is 88, achieving a customer satisfaction rating of 100 in 2018, based on his authoring and delivery of a Project Management Professional Certification course associated with the PMBOK Guide 6th Edition. The three year average for his Business Analysis for Project Management course created in 2017 maintains an 83 NPS.
Applying lessons in Services Marketing and Neurosociology provides a more profound ability to deliver toward human needs.
For more information in Net Promoter Scores, you may choose to visit Satmetrix. Or search for the annual results provided and promoted by top brands.